Patient Portal
TELUS Collaborative Health Record Connect allows patients to easily connect to their healthcare provider’s clinic and be an active participant in their own health journey. With TELUS CHR Connect, patients can book and manage appointments and complete pre-visit questionnaires on their mobile devices.
Connect to your health wherever you are with the TELUS Collaborative Health Record Connect app.
With TELUS CHR Connect, you can:
• Register as a new patient with participating clinics
• Book, manage and view your clinic appointments
• Communicate safely with your clinician through 2-way messaging
• Complete and submit health questionnaires from your clinic
• Join virtual visits with your clinician from your mobile device
Setting up TELUS CHR Connect
🎞️ View video overview: CHR Connect
You can access CHR Connect via the app (cell phone or tablet) or on our website (computer).
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On your cell phone or tablet, download TELUS CHR Connect from Google Play or the Apple App Store.
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On your computer, navigate to https://chrconnect.telushealth.com.
💡 Tip: To bookmark the URL for easy access, click the star icon in your browser.
For more information on using the CHR Connect app, refer to TELUS CHR Connect (for patients).
Steps:
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Open TELUS CHR Connect.
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If this is your first time accessing TELUS CHR Connect, at the bottom of the login screen, select Sign Up.
3. 📌 Note: If you've accessed TELUS CHR Connect before (even if it was for another clinic) log in using your previously set credentials. If you've forgotten your password, select Forgot Password. Once you've logged in, you can then add this clinic to your account and switch to the new clinic.
4. Select Sign up with email, or to use single sign-on, Sign up with Google or Sign up with Apple.
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If you select a single sign-on option, skip to step 5.
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On the Create a new account screen, fill in your email address and create your unique TELUS CHR Connect password.
📌 Note: The password must have at least one uppercase, lowercase, digit, and special character. The password must also be at least 8 characters long.
5. Click the checkboxes to confirm the Terms of Use and Privacy and Consent Information.
6. Click Sign up or, if using single sign-on, select Continue.
7. Your TELUS CHR Connect account is created, and a window appears advising that a confirmation email has been sent. If you do not receive the email, click Resend email. Once the confirmation email is sent, the window disappears and you are taken to the CHR Connect Log in screen.
8. Open the confirmation email, and select the Confirm your email button.
If you are on a mobile device, the CHR Connect app opens. If you are on a computer, the desktop version opens in a new browser window.
📌 Note: The email is from info@chrconnect.telushealth.com.
9. If you are on a mobile device, select if you would like to Log in with biometrics.
10. On the Add Clinic screen, use the Search clinics field to search for your clinic by name.
💡 Tips:
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To confirm you've found the correct clinic, select location(s) under the clinic name to view the clinic details. All of the locations for that clinic appear with their addresses.
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You must search by the clinic name, you cannot search by location or phone number.
11. Select the + icon beside the clinic name to add the clinic.
12. Type the required information about yourself in the appropriate fields.
📌 Note: If you are already a patient at the clinic, click I have visited this clinic before.
Ensure that you add the same information the clinic has on file. CHR Connect uses first name, last name, date of birth and health number in order to match you with your patient profile at the clinic.
13. Select Submit.
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If you are already a patient at the clinic, TELUS CHR Connect links with your patient profile at the clinic. Click Connect.
- If the system is unable to link with your existing patient profile, a No match found or Contact your clinic message appears. Click the X to close the window. Verify that the information you entered is accurate and try again. If you still cannot connect, contact your clinic to confirm that you are adding your information the same way they have it on file.
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If you are new to the clinic, and the clinic accepts new patients, a New Patient message appears. Click Register.
- If the clinic does not accept new patients, a Registration closed message appears and your account is not linked. Contact the clinic directly for more information.
14. Your account is successfully connected to the clinic and the homepage section of TELUS CHR Connect opens.
